Quality Promise

The unparalleled Matrix Interior warranty assures you a premier home design experience including modular systems, furniture, on-site services & more*. With multiple quality checks at every stage, we ensure all our products are free from any material and manufacturing defects.

Products Covered Under Warranty:

Exclusions:

 The Warranty is valid for domestic use only and does not apply if the products have been used for public use, outdoors or in a corrosive environment. The warranty does not apply to products that have been used inappropriately, abused, misused, altered, stored incorrectly, cleaned with wrong cleaning methods or wrong cleaning products or damaged due to natural calamities. It does not cover normal wear and tear, cuts or scratches, damage caused by accidents/impacts, waterborne debris or damage caused by non-compliance with maintenance guidelines. It does not cover any fault arising in the product due to tampering caused by any unauthorized personnel. Delay in completion of installation owing to non-preparedness of the work site from the client’s end will result in the warranty becoming void. The warranty does not cover consequential/incidental, colour or water damages (rusting).

Products Not Covered Under Warranty:

GYPSUM FALSE CEILING

If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below. The warranty will be applicable for a period of 6 months.

·         The warranty policy shall apply where: 

1.       The overall false ceiling surface area exceeds 150 sq ft, subject to satisfactory inspection of the surface by Matrix’s Interior representative.

2.       False ceiling failure shall mean any of the following occurrences:

o   Board integrity, flaking and peeling of the joint compound or coming off from the substrate.

o   Growth of fungus and algae on ceiling surfaces (spread over a minimum area of 25 sq. feet)

3.       The customer has used the entire false ceiling system recommended and executed by Matrix Interior. The false ceiling should have been done with the usage of Matrix Interior approved brands and all materials utilized shall be of the same manufacturer. Any mix use of other brands shall make the warranty null and void.

·         The warranty policy shall be void in the following events:

1.       Intermittent dripping of water due to proximity of vegetation or air-conditioning units or any other sources of water leakage or dampness. 

2.       Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface. 

3.       Physical damage to the surface with an external force or entity.

4.       Defects arising due to failure or defects in the structure to which ceiling is anchored?

5.       In coastal areas fading and chalking occur with all surface. Within normal limits this is not considered as a failure.

PAINTING

If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below. The warranty will be applicable for a period of 12 months.

·         The warranty policy shall apply where: 

1. The overall paint surface area exceeds 500 sq. ft., subject to satisfactory inspection of the surface painted by Matrix’s representative.

2. Matrix shall provide replacement paint, as long as the particular paint code (paint code is necessary) is not discontinued by the manufacturer.

3. Paint failure shall mean any of the following occurrences

o   Film integrity, flaking and peeling of the paint, caused by one coat of paint coming off from another or the paint film coming off from the substrate.

o   The customer has used the entire paint system recommended by Matrix Interior. An undercoat of primer along with two coats of putty and 2-3 coats of the paint on all surfaces.

·         The warranty policy shall be void in the following events:

1.       Intermittent dripping of water due to proximity of vegetation or air-conditioning units or any other sources of water leakage like plant pots.

2.       Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface.

3.       Defects arising due to contamination of surface and failure/defects in the structure.

4.       The replacement cost includes the cost of paint and labour required to set right the area of paint failure, at the time of claim lodged

5.       In coastal areas fading and chalking occur with all surfaces. Within normal limits this is not considered as a failure.

6.       Damage caused to the painted surface due to fire, excessive heat exposure, corrosive agents, abrasive materials or by the customer including without limitation due to rework/fitting work done by the customer after handover.

ELECTRICAL

If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below. The warranty will be applicable for a period of 6 months.

·         The warranty policy shall apply where:

1. Matrix Interior will provide replacement, as long as the particular material is not discontinued by the manufacturer, and labour for re-application, as may be necessary to set right the electrical failure.

2. Throughout this warranty policy document the words “Electrical Failure” shall mean any of the following occurring, subject to the other conditions stated in this document

Electrical short circuit/ tripping.

Loose contacts in the plugs/ switches.

The warranty policy will not cover:

1.       Any defects arising out of factors out of control of Matrix Interior, including but not limited to –

o   Improper power input to the mains.

o   Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface.

o   Electrical failures due to physical damage of conduits, wires, switches and plates.

o   Issues in the power input source.

o   Electrical works been repaired by any other representative other than company representative.

o   Inappropriate usage of the electrical points and appliances.

o   The replacement cost will include the cost of electrical items including wiring, switches, conduits (if any) and labour required to set right the concerned failure only, at the time of lodgement of claim.

HOME IMPROVEMENT

1.       Decor and home improvement products include but are not limited to furnishings, wallpapers, panelling, cladding, lighting, fittings and appliances are not covered under Matrix Interior warranty policy.

FAQs

1.       Does Matrix Interior offer warranty on services? What does it cover?

Matrix Interior is the only branded player that is offering a warranty for a period of up to one year on on-site services on Modular Furniture. Please note that all orders that are booked on and after April 1st, 2022 will only be covered under on-site services warranty.

2.    How can I claim warranty?

You can email at [email protected] to register your warranty claim.

3.       What are the prerequisites of the warranty?

In the event of repair, Matrix Interior Warranty is valid only if you possess a digital or physical proof of complete payment, and/ or you have signed the handover document at the time of installation or warranty card.

 4.  Can I renew my warranty once it expires?

No. Currently, we are not offering any extension or renewal of Matrix Warranty.

8. Will I be charged if I need any services after the end of the Warranty period?

We are happy to provide after-sales services even after your warranty period expires. The service charges would be nominal and; material charges may be incurred (if anything needs to be replaced).

10. Are decor products and accessories are covered under Warranty?

Some decor products and accessories may or may not come under manufacturer warranty, depending on the products. Please speak to a Matrix Interior authorised representative to find the manufacturer’s warranty period of any such product, not listed above.

11. How should I notify regarding any damage?

Notify Matrix Interior via phone +91 – 9903656876 or email I[email protected] within 7 days of any defect that comes to notice, such as visual damage or malfunctioning component. Notification post the stipulated time, can void the warranty.