Privacy Policy
Welcome to Matrix Interior’s privacy policy (referred
to as “Policy”).
Matrix Interior and its affiliates (collectively, “Matrix
Interior”, “We”, “0ur” or “Us”) are engaged inter
alia in the business of interior design and decor services, more fully
described in our Terms and Conditions, available
at https://matrixinterior.in/privacy/ (“Terms”). This Policy
outlines our practices in relation to the collection, storage, usage,
processing, and disclosure of personal data that you have chosen to share with
us when you access, use, or otherwise interact with our website available
at www.matrixinterior.in avail products or services that Matrix
Interior offers you on or though the platform, or partner with us to provide
customers with these services (collectively, the “Services”).
At Matrix Interior, we are committed to respecting
your privacy and protecting your personal data. In order to provide you with
access to the Services, we have to collect and otherwise process certain data
about you. This Policy explains how we process and use personal data about you.
By using the services, you confirm that you have read
and agree to be bound by this Policy and consent to the process activities
described under this Policy.
Please refer to Section 1 to understand how the terms
of this Policy apply to you.
1. BACKGROUND AND KEY INFORMATION
(a) About Us:
The Services are made available to you by Matrix
Interior. If you have any questions about this Policy, how we process or handle
your personal data, or otherwise, you may reach out to us with your queries,
grievances, feedback, and comments at [email protected] .
(b) How this Policy applies:
This Policy applies to individuals who access or use
our website, mobile applications, or other products or services made available
by us or prospective customers of our products and services (hereafter, “Users”)
and service providers who use the Platform to provide their services to Users
(“Service Providers”). For the avoidance of doubt, references to “you”
across this Policy are to Users and Service Providers.
By using the Services, you consent to the collection,
storage, usage, and disclosure of your personal data, as described in and
collected by us in accordance with this Policy.
(c) Third-Party Links:
The Platform may include links to third-party
websites, plug-ins, applications, and services. Clicking on those links or
enabling those connections may allow third parties to collect or share data
about you. We do not control these third-party websites and are not responsible
for their privacy statements. When you leave the Platform or otherwise access
such websites, plug-ins, applications, and services, we encourage you to read
the privacy policy made available by the third-party.
2. PERSONAL DATA THAT WE COLLECT
(a) When you use the
Services as a User, we collect different types of personal data about you. This
includes but is not limited to:
Contact Data,
such as your mailing or home address, location, email addresses, and mobile
numbers.
Identity and Profile Data,
such as your name, username or similar identifiers, photographs, details about
your family members, their age and profession, credit information, gender,
language, interests, and hobbies.
Property and Home Data,
such as the name of your property, type of property, size of property,
preferred furniture and colour schemes for your home, details about the rooms
in your home, the number of homes you own, and whether your home is owned or
rented by you.
Marketing and Communications Data,
such as your address, email address, information posted in service requests,
offers, wants, feedback, comments, quizzes, pictures and discussions in our
blog and chat boxes, responses to user surveys and polls, your preferences in
receiving marketing communications from us and our third parties, and your
communication preferences. We also collect your chat and call records when you
communicate with Service Providers through the Platform.
Technical Data,
which includes your IP address, browser type, internet service provider,
details of operating system, access time, page views, device ID, device type,
frequency of visiting our website and use of the Platform, website and mobile
application activity, clicks, date and time stamps, location data, and other
technology on the devices that you use to access the Platform.
Transaction Data,
such as details of the Services you have availed, your credit or debit card
details for tracking transactions that are provided to us by payment
processors, and UPI IDs for processing payments.
Usage Data,
which includes information about how you use the Services, your activity on the
Platform, booking history, user taps and clicks, user interests, time spent on
the Platform, details about user journey on the mobile application, and page
views.
(b) When
you use the Services as Service Provider, we collect different types of
personal data about you. This includes but is not limited to:
Contact Data,
such as email addresses, phone numbers, and permanent address.
Identity and Profile-related Data,
such as your name, mobile number, gender, date of birth, age, address, zip
code, description of services provided, content and information about your business
including photographs and videos, work experience, credit or debit card
details, government-issued identifiers (Aadhaar details, PAN details),
verification reports, credit information, cancelled cheque, GST details, tax
residency certificate, information from testimonials, polls, surveys, and
feedbacks.
Technical Data,
which includes your IP address, internet service provider, device ID, device
type, domain name, details of operating system, browser type, date and time
stamp of accessing the Platform, device metadata, location data, and mobile
applications used by you.
Marketing and Communications Data,
such as feedback, comments, quizzes, pictures and discussions in our blog and
chat boxes, responses to user surveys and polls, your preferences in receiving
marketing communications from us and our third parties, and your communication
preferences. We also collect your chat and call records when you communicate
with Users through the Platform.
Usage Data,
which includes call logs, mobile application usage and activity data, call and
chat records with customers and end-users, and email usage.
(c) We also collect,
use, and share aggregated data such as statistical or demographic data for any
purpose. Aggregated data could be derived from your personal data but is not
considered personal data under law as it does not directly or indirectly reveal
your identity. However, if we combine or connect aggregated data with your
personal data so that it can directly or indirectly identify you, we treat the
combined data as personal data which will be used in accordance with this
Policy.
(d) What happens if
I refuse to provide my personal data?
Where we need to collect personal data by law, or
under the terms of a contract (such as the Terms), and you fail to provide that
data when requested, we may not be able to perform the contract (for example,
to provide you with the Services). In this case, we may have to cancel or limit
your access to the Services, but we will, where reasonably practical, notify
you if this is the case at the time.
3. HOW DO WE COLLECT PERSONAL DATA?
We use different methods to collect personal data from
and about you including through:
Direct Interactions. You
provide us your personal data when you interact with us. This includes personal
data you provide when you, for example:
- Create
an account or profile with us at the time of registration;
- Use
the Platform or the Services;
- Enter
a promotion, user poll, or online surveys;
- Request
marketing communications to be sent to you; or
- Report
a problem with the Platform and/or our Services, give us feedback, contact
us, or provide testimonials.
Automated technologies or interactions. We
automatically collect Technical Data about your equipment, browsing actions,
and patterns each time you use the Platform. We collect this personal data by
using cookies, web beacons, pixel tags, server logs, and other similar
technologies. We may also receive Technical Data about you if you visit other
websites that employ our cookies.
Third parties or publicly available
sources. We will receive personal data about you from
various third parties, including, without limitation:
- Technical
Data from analytics providers such as Facebook, and advertising
networks;
- Our
business partners through which you create or access the Platform, such as
payment providers, social media services, or applications or websites who
use our APIs or whose API we use;
- Background
verifiers;
- Credit
information from credit bureaus (to the extent permitted by law);
- Identity
and profile-related data from publicly available sources; and
- Marketing
service providers.
4. HOW DO WE USE YOUR PERSONAL DATA?
(a) We will only use
your personal data when the law allows us to do so. Most commonly, we will use
your personal data where we need to provide the Services, or where we need to
comply with a legal obligation. We use your personal data for the following
purposes:
- To
verify your identity, and create your user account with us on the Platform
at the time of registration;
- To
provide the Services to you including processing your order and
providing you with end-to-end interior design and execution services;
- If
you are a Service Provider, to assess the performance of your services
rendered to Users;
- To
monitor your activities on the Platform;
- To
monitor trends and personalise your experience;
- To
improve the functionality of our Services based on the information and
feedback we receive from you;
- For
product development and testing;
- To
improve customer service to effectively respond to Users’ Service requests,
grievances, and support needs;
- To
develop new product features and also facilitate financial solutions and
insurance that our connected to our Services
- To
track transactions and process payments;
- To
send periodic notifications to manage our relationship with you including
to notify you of changes to our Services, and to receive occasional
company news and updates related to us or the Services;
- To
assist with the management of the Services offered to you, including to
send you information and updates about the Services you have availed;
- To
administer and protect our business and the Platform, including for
troubleshooting, data analysis, system testing, and performing internal
operations;
- To
improve our business and demery models;
- To
perform our obligations that arise out of the arrangement we are about to
enter or have entered with you;
- To
enforce our Terms;
- To
market our Services to you;
- To
comply with our legal obligations; and
- To
respond to court orders, establish or exercise our legal rights, or defend
ourselves against legal claims.
(b) You
agree and acknowledge that by using our Services or accessing the Platform, you
authorise us, our associate partners, affiliates, and end-users, customers, and
partners to contact you via email, phone, or otherwise. This is to enable us to
provide the Services, provide you with marketing material, and ensure that you
are aware of all the features of the Services.
(c) You
agree and acknowledge that any and all information pertaining to you, whether or
not you directly provide it to us (via the Services or otherwise), including
but not limited to personal correspondence such as emails, instructions from
you, etc., may be collected, compiled, and shared by us in order to render the
Services to you. This may include but not be limited to vendors, social media
companies, third-party service providers, storage providers, data analytics
providers, consultants, lawyers, and auditors. We may also share this
information with other entities in the Matrix Interior in connection with the
above-mentioned purposes.
(d) You agree and
acknowledge that we may share data without your consent, when it is required by
law or by any court or government agency or authority to disclose such
information. Such disclosures are made in good faith and belief that it is
reasonably necessary to do so for enforcing this Policy or the Terms, or in
order to comply with any applicable laws and regulations.
5. COOKIES
(a) We use cookies to
distinguish you from other users of our Platform and remember your preferences.
This helps us to provide you with a seamless user experience when you use our
Platform and also allows us to improve our Services.
(b) For further
information about the cookies we use, please refer to our Cookie Policy.
COOKIE POLICY
1. Background
- We
use cookies on our website available at www.matrixinterior.in (“Website”)
to distinguish you from other users of the Website. Cookies help us
improve the Website and provide you with a good user-experience when you
browse the Website.
- A
cookie is a small file of letters and numbers that we store on your
browser or the hard drive of your computer, if you agree or where it is
necessary to make the Website available and accessible to you. Cookies
contain information that is transferred to your computer’s hard drive and
allow us to recognise you and make your visit easier and more useful when
you revisit the Website.
2. Types of Cookies
a. We use the
following types of cookies:
- Essential
Cookies. These cookies are sometimes
called “strictly necessary” cookies and are required for the operation of
our Website.
- Analytical
or Performance Cookies. These allow us
to recognise and count the number of visitors and to see how visitors move
around the Website. This helps us improve the way our Website works (for
example, by ensuring that users find what they are looking for easily).
- Functionality
Cookies. These are used to recognise you
when you return to the Website. This enables us to personalise our content
for you, greet you by name, and remember your preferences (for example,
your region).
- Targeting
cookies. These cookies record your visit
to the Website, the pages you have visited, and the links you have
followed.
b. Additionally, please
note that third parties may also use cookies on our Website, over which we have
no control. These named third parties may include, for example, advertising
networks and providers of external services like web traffic analysis services.
These third party cookies are likely to be performance cookies or targeting
cookies.
c. Management of
Cookies: There are many ways through which you can manage your
cookies. Some way in which you may manage cookies include:
- Refusing
to consent to cookies on the Website;
- Disabling
the use of cookies through your browser settings; or
- Using
cookie management tools to disable our cookies or third party cookies.
You can block cookies by activating the setting on
your browser that permits you to refuse the setting of all or some cookies.
However, if you use your browser settings to block all cookies (including
essential cookies), you may not be able to access all or parts of our Website.
6. DISCLOSURES OF YOUR PERSONAL DATA
(a) We may share your
personal data with third parties set out below for the purposes set out in
Section 4:
(i) Internal third
parties, which are other companies within the Matrix group of companies.
(ii) External
third parties such as:
- Trusted
third parties such as our associate partners, and service providers that
provide services for us or on our behalf. This includes hosting
and operating our Platform, providing marketing assistance,
conducting our business, processing payments and transaction-related
processes, transmitting content, conducting credit-assessment risks for
short term credits availed by you from us, processing your
insurance-related claims, and to enable us to provide the Services to our
end-users or customers;
- If
you are a User, Service Providers to enable them to provide specific services
to you;
- If
you are a Service Provider, Users who seek to use the services you choose
to offer through the Platform;
- Analytic
service providers and advertising networks that conduct web analytics to
help us improve our Platform and Services. These analytics providers may
use cookies and other technologies to perform their services; and
- Regulators
and other bodies, as required by law or regulation.
(b) We
require all third parties to respect the security of your personal data and to
treat it in accordance with the law.
7. ACCESS AND UPDATING YOUR PERSONAL DATA
You hereby warrant that all personal data that you
provide us with is accurate, up-to-date, and true. When you use our Services,
we make best efforts to provide you with the ability to access and correct
inaccurate or deficient data, subject to any legal requirements.
8. TRANSFERS OF YOUR PERSONAL DATA
(a) We comply with
applicable laws in respect of storage and transfers of personal data. As a part
of your use of the Services, the information and personal data you provide to
us may be transferred to and stored in countries other than the country you are
based in. This may happen if any of our servers are from time to time located
in a country other than the one you are based, or one of our service providers
is located in a country other than one you are based in.
(b) By submitting your
information and personal data to us, you agree to the transfer, storage, and
processing of such information and personal data in the manner described
above.
9. DATA SECURITY
We implement appropriate security measures to protect
your personal data from unauthorised access, and follow standards prescribed by
applicable law.
10. DATA RETENTION
(a) You agree and
acknowledge that your personal data will continue to be stored and retained by
us for as long as necessary to fulfil our stated purpose(s) and for a
reasonable period after the termination of your account on the Platform or
access to the Services to comply with our legal rights and obligations.
(b) In some
circumstances, we may aggregate your personal data (so that it can no longer be
associated with you) for research or statistical purposes, in which case we may
use this information indefinitely without further notice to you.
11. BUSINESS TRANSITIONS
You are aware that in the event we go through a
business transition, such as a merger, acquisition by another organisation, or
sale of all or a portion of our assets, your personal data might be among the
assets transferred.
12. UPDATES TO THIS POLICY
(a) We regularly review
and may occasionally update our Policy. If we make changes to this Policy, we
will notify you of the changes through the Platform .
(b) It is also
important that the personal data we hold about you is accurate and current.
Please keep us informed if your personal data changes during your relationship
with us.
(c) To the extent
permitted under applicable law, by accessing our Platform or Services after
such notice, you consent to updates made to this Policy.