Refund and Cancellation Policy

At Matrix Interior Solutions, we wish to see every order succeed. However, since we too depend on other stakeholders (such as manufacturers, raw material providers, accessory suppliers), there are times when we need to make changes to our prices and material offerings. In such situations, we owe it to our customers to be fair and transparent, also allowing them to cancel their order if the situation demands. In all other cases, refer to the table below:


Stage Of Order



Design Stage

In the event of cancellation request within 24hours from booking.

100% refund.

Design Stage

After 24 hours from booking.

Nil refund.

Site Installation  Stage

Any time period.

Nil refund.


For Cancellations please contact:  


Refund Policy:

Refunds will be issued to the original payment mode provided at the time of booking and in case of payment gateway name payments refund will be made to the same account.